Terms

1) RESERVATIONS & PAYMENTS (Applicable for flexi holidays only)

All bookings will be on first come first served basis.
A child fare is only applicable to children below 12 years of age on the date of scheduled departure from Singapore.
A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult, and our staff will be to assist you in making enquiries on the applicable surcharges. Time and Location Surcharges such as peak season charges may apply.
Full payment is required upon booking
Payment make does not constitute confirmation of the booking.
A Pax Statement will be emailed to customer upon payment made.
Confirmation letter or E-Service Vouchers will be emailed to the customers upon confirmation of the purchase.
In order for the confirmation to be effected and for the departure to be finalized, Customer will receive a confirmation email within 3 - 5 working days after booking for Asean/Asia and 7 – 14 working days for other destinations.
In the event that full payment is not received. You may contact our sales person at our office during office hours for any issues pertaining to outstanding areas.
Failure to comply with this may result in automatic cancellation of reservation and forfeiture of Payment.

2) CANCELLATIONS

All Cancellations of reservation are required in writing. However, cancellation fees will apply and it is computed based on the length of notice period given prior to the departure. The cancellation fees as well as corresponding refund components are indicated at the cancellation/refund policy of each individual tour products.

3) CANCELLATIONS by the Company

Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalised and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least 1 week before departure.

The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient numbers of participants. The Company may, if it so decides, recommend alternative tours.

The Company may, if it so chooses, recommend alternative tours either to the same destination or other tours, based on current tour fare. In the case of a free and easy tour, accommodation and all other tour services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. Please note that surcharges may apply on a case by case basis and the Customer will be advised accordingly.

Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations.

The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.